Tropical Indigo Policies

SHIPPING POLICY

Production and Delivery

Our products are made on demand and we do not keep stock. This allows us to customize and make each piece exclusively for you.
Production and delivery time is 28 to 32 days for national shipments and 40 to 42 days for international shipments from when your order is placed.

National Shipping

Purchases under $150: have a shipping cost of $10.
Purchases over $250: Free shipping.

International Shipping

Cost: $40.00 USD.

EXCHANGES AND RETURNS

Returns

At this time, we do not offer product returns.

Exchanges

We only process exchanges in the event of a defect in the item.
Shipping costs for the first national exchange are free.
No exchanges are available for items purchased at a discount.

Important

Exchanges and returns will not be accepted for items ruined due to improper care. Each garment requires special care, detailed below. Failure to follow these recommendations may result in irreversible damage and nullify the possibility of an exchange.

Garment Care

To ensure the durability and beauty of your garments made with natural fabrics, dyed, and printed with plants, please follow these special care recommendations:

Hand wash with neutral detergent and warm water, do not rub, soak, or scrub
Dry under the shadow
Do not scrub.
Iron at medium temperature.
Do not dry clean.

TROPICAL INDIGO WARRANTY POLICY

At Tropical Indigo, we take pride in offering high-quality garments made from 100% natural fibers and dyed with plant-derived dyes. We want you to enjoy your garments for a long time, so we guarantee the authenticity and purity of the materials we use.

Quality Guarantee

Natural Fibers: We guarantee that all our garments are made from 100% natural fibers, carefully selected to ensure durability and comfort.
Color and Dyes: The colors of our garments are achieved through plant dyeing processes, giving them a unique and natural look. Please note that the colors may vary slightly over time due to the nature of natural dyes.

Care and Preservation

With proper care, you can keep your garments in excellent condition for a long time. However, we cannot guarantee exchanges or returns for damage caused by improper care of the garments.

If you have any questions about our warranty policy or need additional assistance, please do not hesitate to contact us. We are here to help and ensure that you enjoy your ethical and sustainable garments.

At [Store Name], we take pride in offering high-quality garments made from 100% natural fibers and dyed with plant-derived dyes. We want you to enjoy your garments for a long time, so we guarantee the authenticity and purity of the materials we use.

PRIVACY POLICY

At Tropical Indigo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share your personal information and how you can exercise your privacy rights under the European Union's General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following types of personal information:

Contact Information: Name, email address, postal address, phone number.
Payment Information: Credit/debit card details and other billing information.
Usage Information: Data about how you use our website and services.
Technical Information: IP address, browser type, operating system, and other technical information.

2. How We Use Your Information

We use your personal information to:

Process and manage your orders: Including the delivery of products and communication about order status.
Provide Customer Service: Respond to your inquiries and resolve issues.
Improve our website and services: Analyze how you use our site to enhance the user experience.
Send promotional communications: Only if you have given your explicit consent.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Performance of a contract: To fulfill our contractual obligations to you.
Consent: When you have given your explicit consent to process your data.
Legitimate interests: To improve our services and user experience.
Legal compliance: To comply with our legal obligations.

4. Sharing Your Information

We do not share your personal information with third parties except in the following cases:

Service providers: Companies that help us operate our business, such as payment and delivery services.
Legal compliance: When required by law or to protect our legal rights.

5. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers comply with applicable privacy laws and that appropriate safeguards are in place.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Your Rights

Under the GDPR, you have the following rights:

Access: Request a copy of the personal information we hold about you.
Rectification: Request the correction of any inaccurate information.
Erasure: Request the deletion of your data.
Restriction: Request the restriction of the processing of your data.
Portability: Request the transfer of your data to another organization.
Objection: Object to the processing of your data.

To exercise these rights, please contact us at [Contact Email].

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or damage.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hola.tropical.indigo@gmail.com