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Policies

Políticas de Tropical Indigo

POLÍTICA DE ENVÍOS

Producción y Entrega

  • Nuestros productos se fabrican bajo demanda y no disponemos de stock, lo que nos permite personalizar y fabricar cada pieza en exclusiva para ti.

  • El tiempo de producción y entrega es de 28 a 32 días para envíos nacionales y de 40 a 42 días para envíos internacionales desde que se realiza su pedido.

Envíos nacionales

  • Compras menores a $150: tienen un costo de envío de $10.

  • Compras superiores a $250: Envío gratuito.

Envíos internacionales

  • Costo: $40.00 USD.

CAMBIOS Y DEVOLUCIONES

Devoluciones

  • En este momento, no ofrecemos devoluciones de productos.

Intercambios

  • Sólo procesamos cambios en caso de defecto en el artículo.

  • Los gastos de envío para el primer cambio nacional son gratuitos.

  • No se aceptan cambios para artículos comprados con descuento.

Importante

No se aceptarán cambios ni devoluciones de artículos estropeados por un cuidado inadecuado. Cada prenda requiere un cuidado especial, que se detalla a continuación. No seguir estas recomendaciones puede provocar daños irreversibles y anular la posibilidad de un cambio.

Cuidado de la ropa

Para garantizar la durabilidad y belleza de sus prendas elaboradas con tejidos naturales, teñidas y estampadas con plantas, siga estas recomendaciones especiales de cuidado:

  • Lavar a mano con detergente neutro y agua tibia, no frotar, remojar ni restregar.

  • Secar bajo la sombra

  • No frotar.

  • Planchar a temperatura media.

  • No lavar en seco.

POLÍTICA DE GARANTÍA DE TROPICAL INDIGO

At Tropical Indigo, we take pride in offering high-quality garments made from 100% natural fibers and dyed with plant-derived dyes. We want you to enjoy your garments for a long time, so we guarantee the authenticity and purity of the materials we use.​

Quality Guarantee

  • Natural Fibers: We guarantee that all our garments are made from 100% natural fibers, carefully selected to ensure durability and comfort.

  • Color and Dyes: The colors of our garments are achieved through plant dyeing processes, giving them a unique and natural look. Please note that the colors may vary slightly over time due to the nature of natural dyes.​

Care and Preservation

With proper care, you can keep your garments in excellent condition for a long time. However, we cannot guarantee exchanges or returns for damage caused by improper care of the garments.

If you have any questions about our warranty policy or need additional assistance, please do not hesitate to contact us. We are here to help and ensure that you enjoy your ethical and sustainable garments.

At [Store Name], we take pride in offering high-quality garments made from 100% natural fibers and dyed with plant-derived dyes. We want you to enjoy your garments for a long time, so we guarantee the authenticity and purity of the materials we use.

Privacy

PRIVACY POLICY

At Tropical Indigo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share your personal information and how you can exercise your privacy rights under the European Union's General Data Protection Regulation (GDPR).

​

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, email address, postal address, phone number.

  • Payment Information: Credit/debit card details and other billing information.

  • Usage Information: Data about how you use our website and services.

  • Technical Information: IP address, browser type, operating system, and other technical information.

2. How We Use Your Information

We use your personal information to:

  • Process and manage your orders: Including the delivery of products and communication about order status.

  • Provide Customer Service: Respond to your inquiries and resolve issues.

  • Improve our website and services: Analyze how you use our site to enhance the user experience.

  • Send promotional communications: Only if you have given your explicit consent.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Performance of a contract: To fulfill our contractual obligations to you.

  • Consent: When you have given your explicit consent to process your data.

  • Legitimate interests: To improve our services and user experience.

  • Legal compliance: To comply with our legal obligations.

4. Sharing Your Information

We do not share your personal information with third parties except in the following cases:

  • Service providers: Companies that help us operate our business, such as payment and delivery services.

  • Legal compliance: When required by law or to protect our legal rights.

5. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers comply with applicable privacy laws and that appropriate safeguards are in place.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Rectification: Request the correction of any inaccurate information.

  • Erasure: Request the deletion of your data.

  • Restriction: Request the restriction of the processing of your data.

  • Portability: Request the transfer of your data to another organization.

  • Objection: Object to the processing of your data.

To exercise these rights, please contact us at [Contact Email].

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or damage.

9. Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at hola.tropical.indigo@gmail.com

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